Removals Notting Hill Terms and Conditions of Service

These Terms and Conditions set out the basis on which Removals Notting Hill provides domestic and commercial removal and related services in the United Kingdom. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions on your own behalf and on behalf of any other person using the services under your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business making a booking for removal or associated services.

Company means Removals Notting Hill, the provider of the services.

Services means any removal, packing, loading, unloading, transport, storage, waste removal or associated services provided by the Company.

Goods means the items and property which are the subject of the Services.

Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides household and office removals, packing and unpacking, loading and unloading, furniture handling, local and regional transport of Goods, and related services. Any additional or specialist services, such as dismantling or reassembly of certain items, must be agreed in advance and may incur additional charges.

The Company does not provide professional disconnection or reconnection of appliances, plumbing, electrical work or similar specialist services. Where such tasks are required, the Client is responsible for arranging appropriately qualified professionals.

3. Booking Process

3.1 Enquiries and quotations

The Client may request a quotation by providing accurate information regarding the collection and delivery addresses, access conditions, property type and size, inventory of Goods, preferred dates and times, and any special requirements. Quotations are based on the information supplied and are subject to change if the information provided is incomplete or inaccurate.

Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to availability of resources on the requested dates.

3.2 Confirming a booking

A booking is confirmed only when the Company has accepted the Client’s request, provided written or electronic confirmation, and the Client has complied with any deposit or advance payment requirements specified by the Company. Until confirmation is issued, dates and times remain provisional and may be offered to other clients.

3.3 Changes to bookings

The Client may request changes to dates, times, addresses, or the scope of Services. All changes are subject to the Company’s agreement and availability. The Company may revise the quotation and charges where changes affect the time, distance, resources required or the nature of the Services.

4. Client Responsibilities

The Client is responsible for:

Ensuring that all information supplied to the Company is accurate and complete.

Obtaining all necessary permissions, permits, and access arrangements for collection and delivery locations, including parking permissions and building access where required.

Ensuring that Goods are properly packed and prepared for transport, unless the Company has agreed to provide packing services.

Removing from the Goods any items that are prohibited, hazardous, perishable, or otherwise unsuitable for transport or storage.

Being present, or arranging for an authorised representative to be present, at the agreed collection and delivery times to direct the Services, sign relevant documentation, and inspect the Goods.

5. Payments and Charges

5.1 Pricing

Charges are based on factors including but not limited to volume or weight of Goods, distance between addresses, access conditions, number of staff required, vehicle size, timing, and any additional services requested. The Company will detail the basis of its charges in the quotation or booking confirmation.

5.2 Deposits and advance payments

The Company may require a deposit or full advance payment to secure the booking. The amount and due date will be specified at the time of booking. The Company is not obliged to commence the Services until the required payment has been received and cleared.

5.3 Payment terms

Unless otherwise agreed in writing, all balances are payable on or before completion of the Services on the final day of work under the booking. The Company accepts the payment methods stated in its booking documentation or communications. If payment is not made when due, the Company reserves the right to withhold delivery of Goods or cease work until payment is received in full.

5.4 Late payment

Where payment is overdue, the Company reserves the right to charge interest on the outstanding sum at the statutory rate permitted under UK law, together with any reasonable costs incurred in pursuing payment.

6. Cancellations and Amendments

6.1 Client cancellations

If the Client wishes to cancel the Services, the Client must notify the Company as soon as reasonably practicable. The following cancellation charges may apply, unless otherwise specified in the quotation or booking confirmation:

Cancellation more than 7 days before the agreed start date of the Services: any deposit may be refundable at the Company’s discretion, less any reasonable administrative or pre-booked costs.

Cancellation between 7 days and 48 hours before the agreed start date: the Company may retain all or part of the deposit and may charge up to 50 percent of the quoted price.

Cancellation less than 48 hours before the agreed start date or on the day of the move: the Company may charge up to 100 percent of the quoted price.

6.2 Amendments by the Client

Where the Client alters the date, time, or nature of the Services, this may be treated as a cancellation and rebooking at the Company’s discretion, and cancellation charges may apply if the change results in lost capacity or additional costs for the Company.

6.3 Cancellations by the Company

The Company may cancel or suspend the Services without liability if:

The Client fails to make payments when due.

The Client is in material breach of these Terms and Conditions.

Conditions at the collection or delivery locations are unsafe, unlawful, or not as described.

Events beyond the Company’s reasonable control, such as severe weather, accidents, or road closures, prevent safe or practical provision of the Services.

In such cases, the Company will use reasonable efforts to offer an alternative date or arrangement where possible. Any advance payments may be refunded or credited at the Company’s discretion, taking into account any costs already incurred.

7. Access, Parking and Property Conditions

The Client must ensure that the Company’s vehicles have suitable access and legal parking at both collection and delivery locations. This includes arranging any required permits and providing clear information about restrictions such as narrow streets, low bridges, height limits, internal stairs, lifts, and loading areas.

Additional charges may apply where poor access, parking restrictions, or unexpected property conditions result in extra time, manual handling, shuttle runs, or the need for smaller vehicles.

The Company is not liable for any fines, penalties, or towing charges arising from insufficient permissions or incorrect information provided by the Client, and such costs may be added to the Client’s invoice.

8. Goods Not Accepted for Transport or Storage

The Company will not accept liability for, and may refuse to transport or store, the following categories of items:

Hazardous, flammable, explosive or illegal items.

Perishable goods, including food, plants, and items requiring temperature control.

Cash, securities, precious metals, jewellery, valuable collections or works of art unless expressly declared, agreed in writing, and appropriately insured.

Animals or live creatures of any kind.

If such items are included without the Company’s knowledge or consent, the Company may dispose of them at the Client’s risk and expense and will have no liability for loss, damage, or consequences arising.

9. Liability and Insurance

9.1 Standard liability

The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss of or damage to Goods, or for delay, is limited to the reasonable cost of repair or replacement, subject to any exclusions and limitations set out in this Contract.

9.2 Limits of liability

Unless otherwise agreed in writing, the Company’s total liability for any claim or series of claims arising out of a single event shall not exceed a reasonable market value of the affected Goods, subject to any monetary caps communicated by the Company prior to the work. The Company may specify specific limits per item or per consignment. The Client is encouraged to arrange additional insurance cover if the value of the Goods exceeds the Company’s standard liability limits.

9.3 Exclusions of liability

The Company is not liable for loss, damage or delay arising from:

Wear and tear, inherent defects, or pre-existing damage to Goods.

Insufficient or defective packing by the Client where the Company has not provided packing services.

Disassembly or reassembly of furniture or equipment undertaken at the Client’s request, where the item is not designed for repeated dismantling.

Minor cosmetic damage such as scuffs or scratches that are consistent with reasonable handling of used furniture and property.

Delay or failure caused by events beyond the Company’s reasonable control, including but not limited to traffic, weather, accidents, industrial action, or acts of public authorities.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by the Company’s negligence, for fraud, or for any other liability that cannot lawfully be excluded under UK law.

10. Claims and Complaints

Any visible loss or damage to Goods should be noted on the relevant job sheet or delivery documentation at the time of delivery wherever reasonably possible. The Client must notify the Company in writing of any claim for loss, damage or delay as soon as reasonably practicable and in any event within a reasonable period after completion of the Services.

The Client must provide sufficient details and evidence, including photographs and proof of value where appropriate, to allow the Company to investigate. Failure to notify the Company within a reasonable period may affect the Company’s ability to properly investigate and may reduce or extinguish any liability where that delay causes prejudice.

11. Waste, Disposal and Environmental Regulations

Where the Company agrees to remove unwanted items or waste as part of the Services, the Client confirms that they are the legal owner of those items or have authority to dispose of them.

The Company will handle waste and disposal in accordance with applicable UK waste management and environmental regulations. The Company may refuse to remove items that are hazardous, prohibited, contaminated, or not suitable for standard disposal routes. Additional charges may apply for specialist disposal or for handling large volumes of waste.

The Client must accurately describe the nature and quantity of items for disposal. If undisclosed hazardous or prohibited items are found among the Goods, the Company may suspend the Services until the Client arranges proper removal, and the Client will be responsible for any associated costs or penalties.

12. Delays and Waiting Time

The Company will make reasonable efforts to adhere to agreed dates and times, but timing is not guaranteed unless expressly stated in writing. The Company is not liable for losses arising from delay unless directly caused by its negligence and within its reasonable control.

If the start or completion of work is delayed by factors beyond the Company’s control, including but not limited to late access to properties, incomplete packing by the Client, or waiting for keys, the Company may charge a reasonable hourly rate or additional day charges for waiting time and extended labour.

13. Storage Services

Where storage is provided, Goods will be stored with reasonable care in facilities selected by the Company. Storage charges will be invoiced as agreed, typically on a weekly or monthly basis. The Client must keep contact details up to date and ensure timely payment of all storage fees.

The Company may exercise a lien over stored Goods for any unpaid charges and may, after giving reasonable notice, sell or dispose of some or all Goods to recover outstanding sums and reasonable costs associated with the sale or disposal.

14. Right of Lien

The Company has a legal right to withhold, sell or otherwise dispose of some or all of the Goods in its possession until all outstanding charges and expenses have been paid in full. The Company will take reasonable steps to notify the Client before exercising this right, and any sale or disposal will be conducted in a commercially reasonable manner. Any surplus proceeds, after deduction of sums due and associated costs, will be returned to the Client where possible.

15. Data Protection and Privacy

The Company may collect and process personal data from the Client for the purposes of providing the Services, handling payments, managing bookings, and where necessary complying with legal obligations. The Company will take reasonable measures to safeguard personal data and will not sell or misuse such data. Personal data may be shared with third parties only where required for the performance of the Services or as required by law.

16. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between the Client and the Company are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the minimum extent necessary and the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, unless varied in writing and expressly agreed by both parties.